Guide: How to Onboard a Client

This section of the user manual provides step-by-step instructions for onboarding a new client in the system. The onboarding process involves collecting personal details, verifying KYC (Know Your Customer) documents, and capturing security documents, ensuring the client's eligibility for loan services.

Steps to Onboard a Client:

1. Login and Access Client Onboarding Page:

   • Once logged in as an admin or manager, navigate to the Client On-Boarding section. You can access it from the sidebar or use the dashboard to find the client onboarding link.

2. Fill Personal Information:

   • Complete all fields in the Personal Info section:

     • First Name: Enter the client’s first name.

     • Last Name: Enter the client’s last name.

     • Email Address: Provide a valid email address.

     • Phone Number: Enter the client’s phone number.

     • County: Select the client’s county of residence from the dropdown list.

     • Town Centre: Enter the name of the client's town or nearest town center.

3. Upload KYC Documents:

   • In the KYC Documents section, fill out the required fields:

     • ID/Passport Number: Input the client’s ID or passport number.

     • Attach ID (Front Side): Upload a clear image of the front side of the client’s ID or passport.

     • Attach ID (Back Side): Upload a clear image of the back side of the client’s ID or passport.

     • Place of Work/Economic Activity: Enter details about the client’s work or business activity.

     • Place of Residence: Provide the nearest known landmarks to the client’s place of residence, such as roads or buildings.

4. Provide Bio Data:

   • In the Bio Data section, fill in the client’s:

     • Age: Enter the client's age.

     • Gender: Select the client's gender from the dropdown list.

     • Next of Kin details:

       • Enter the Next of Kin's Name, Phone Number, and their relation to the client (e.g., spouse, sibling).

       • Enter Next of Kin's Residence, providing clear descriptions of nearby landmarks.

5. Upload Security Documents:

   • In the Security Documents section, input details about the client’s guarantor:

     • Guarantor Phone Number: Enter the guarantor’s phone number.

     • Guarantor ID: Upload both front and back images of the guarantor’s ID.

     • Guarantor Passport Photo: Upload a clear passport photo of the guarantor.

     • Provide details about the guarantor’s residence, using nearby roads or buildings as references.

6. Client's Passport Photo:

   • Upload a clear passport photo of the client to finalize the identification process.

7. Submit the Form:

   • Once all the information is filled in and documents are uploaded, click the Submit: Onboard Client button at the bottom of the form to complete the onboarding process.

   The system will validate the information, and once successful, a confirmation message will appear, indicating that the client has been successfully onboarded into the system.

Notes:

• Ensure that all fields are filled correctly, and if any section does not apply, enter "NA" in uppercase letters.

• The system allows only image files for document uploads, and photos must be captured clearly to avoid delays in approval.